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Customer Service Representative
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Anatolia is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia is a privately owned 100% Canadian corporation that is growing rapidly. Currently we are looking for an eager, motivated Customer Service Representative to join our growing team.

Position Summary
The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.

Duties & Responsibilities
  • Manage customer accounts across North America from time of order to successful delivery of our products
  • Ensuring all orders are entered into our system in a timely and accurate fashion for processing
  • Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email
  • Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations
  • Investigating and solving customer complaints and product issues
  • Providing accurate product and pricing information
  • Understanding the order "load" logistics requirements for Canadian and US orders 
  • Prioritizing delivery of all orders
  • Recommending new procedures to improve customer service efficiency
Qualifications & Requirements
Traits:
  • Strong attention to detail and highly organized
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced environment
  • Quick learner who is able to multi-task and practices excellent follow-through
  • Excellent accuracy and data-entry skills
  • Strong organizational skills
Experience and Education:
  • Completion of high school education or equivalent required
  • 1 year experience in a customer service role
  • Order Entry experience
  • Experience in a role in logistics, and shipping and receiving of products
  • Previous experience in a the building materials or construction industry an asset
  • Experience with a warehouse management system is an asset
We thank all who apply, however, only those selected for an interview will be contacted.  


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.

Anatolia  is proud to be recognized as one of Canada’s 50 Best Managed Companies. Anatolia is an owned subsidiary of Anatolia Group Inc., a global Canadian-owned and managed Corporation. Anatolia Group Inc., includes diverse holdings in building materials manufacturing and distribution, real estate and capital investments. Other subsidiaries include Anatolia Capital Corp., Anatolia Tile Stone (Turkey) A.S. and Anatolia Ceramics (Turkey) A.S.; with office, warehousing, international supply chain distribution and manufacturing in China, Turkey, the United States and Canada.  

La description de poste qui précède vise à indiquer la nature générale et le niveau du travail effectué par le personnel relevant de cette classification. Anatolia est une entreprise certifiée C-TPAT et, à ce titre, les personnes qui reçoivent une offre d’emploi sont soumises à la vérification de leurs antécédents (criminels, crédit, références et vérification professionnelle). Anatolia s’engage à fournir des aménagements aux personnes handicapées à tous les stades du processus de recrutement. Anatolia fera en sorte de répondre aux besoins d’adaptation des personnes qui en auront fait la demande à l’avance. Les personnes intéressées doivent soumettre leur curriculum vitae actualisé et leur formulaire de candidature au plus tard à la date de clôture de l’avis de recrutement. Nous remercions toutes les personnes qui nous ont fait part de leur intérêt, mais seules les personnes possédant les qualifications minimales requises seront convoquées à un entretien.

Les personnes dont la candidature est retenue et qui se voient offrir un poste au sein de notre entreprise devront fournir des références et, en fonction du poste à pourvoir, pourront faire l’objet d’une vérification de leurs antécédents criminels et de leur cursus académique. Les personnes souhaitant bénéficier d’un aménagement à tout moment de la procédure de recrutement sont encouragées à se manifester en ce sens. Pour de plus amples renseignements sur la demande d’aménagements, veuillez consulter les normes d’accessibilité intégrées AODA, disponibles dans la section Conformité de l’entreprise de notre site internet.

Nous contacter
Anatolia
8300 Huntington
Vaughan, ON, L4H 4Z

Tel: 1.905.771.3800 / toll free: 1.877.311.3434
Fax: 1.905.771.6300 / toll free: 1.866.324.1838

Nous remercions toutes les personnes qui ont postulé, mais seules les personnes sélectionnées pour un entretien seront contactées.

Formulaire de candidature